Urgent Hiring in Amul

As the Customer Service Manager, you will be responsible for leading and overseeing all aspects of customer service operations, ensuring a seamless and positive experience for every customer interaction. You will be the voice of Amul for our customers, addressing their concerns, resolving complaints, and providing them with accurate and timely information.

Amul Careers

Responsibilities:

Lead and manage a team of customer service representatives: Provide coaching, training, and support to ensure they deliver exceptional service.
Develop and implement customer service policies and procedures: Continuously improve processes to enhance customer satisfaction.
Analyze customer feedback and identify areas for improvement: Translate insights into actionable steps to address customer needs.
Resolve customer complaints and inquiries: Effectively handle escalations and ensure timely resolution.
Maintain accurate records of customer interactions: Track key metrics and report on performance.
Stay up-to-date on industry trends and best practices: Implement innovative solutions to enhance customer service.
Represent Amul at industry events and conferences: Build relationships and promote the brand.