SAIL Recruitment 2024

About SAIL

Steel Authority of India Limited (SAIL) is a leading钢铁公司 (gāngtiě gōngsī) - meaning "iron and steel company" - in India. Established in 1954, we're a Maharatna company under the administrative control of the Ministry of Steel. We play a pivotal role in the nation's economic growth by producing a wide range of high-quality steel products that cater to diverse sectors.

Why Join Us as a Customer Service Trainee?

This is an exceptional opportunity to launch your career in a dynamic and stable organization. As a Customer Service Trainee at SAIL, you'll gain invaluable experience in a core industry that shapes India's infrastructure. You'll be mentored by industry veterans and develop the skills to become a customer service professional. This remote position allows you to contribute from the comfort of your own workspace, offering a flexible work-life balance.

Position: Customer Service Trainee

Company: Steel Authority of India Limited (SAIL)

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Job Summary

We are seeking a passionate and detail-oriented individual to join our growing Customer Service team as a Trainee. In this role, you'll play a vital role in ensuring exceptional customer experiences. Your responsibilities will encompass responding to customer inquiries through various channels, providing accurate product information, and resolving customer concerns promptly and professionally. This program offers a unique blend of on-the-job training and theoretical knowledge, equipping you with the necessary skills to excel in the field of customer service.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
• Gather and analyze customer information to effectively resolve their issues.
• Research and provide accurate product and service information to customers.
• Escalate complex issues to the designated team for further resolution.
• Maintain accurate records of customer interactions and service requests.
• Proactively identify customer needs and recommend solutions.
• Develop and maintain positive relationships with customers to enhance brand loyalty.
• Adhere to company policies and procedures related to customer service.
• Continuously learn and develop your customer service skills through training programs.

Required Skills and Qualifications:

• Bachelor's degree in any discipline (freshers can apply).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in using computers and common office software (MS Office Suite etc.).
• A passion for providing exceptional customer service.
• Strong work ethic with a commitment to continuous learning.

Experience:

This is a great opportunity for both freshers and individuals with 1-2 years of experience in customer service or a related field.

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Why Join SAIL?

• Growth and Development: We offer a comprehensive training program to equip you with the necessary skills to excel in your career.
• Stability and Security: SAIL is a well-established organization with a strong track record, offering job security and a chance to build a long-term career.
• Competitive Benefits Package: We provide a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more.
• Positive Work Environment: We foster a collaborative and supportive work environment that values innovation and teamwork.
• Make a Difference: You'll be part of a team that plays a vital role in the nation's infrastructural development.
• Remote Work Flexibility: Enjoy the flexibility of working from the comfort of your own workspace.

Application Process

Interested candidates can submit their applications through the SAIL careers portal https://sailcareers.com/. Please ensure your resume highlights your relevant skills and experience.

Join Us and Make a Difference!

At SAIL, we're committed to building a diverse and talented workforce. If you're passionate about customer service and eager to learn from the best, we encourage you to apply. This is your chance to launch a rewarding career in a dynamic and stable organization. We look forward to hearing from you!

General Overview

As a Customer Service Trainee at SAIL, you'll play a significant role in shaping our customer's experiences. This remote position offers the ideal blend of professional development, a positive work environment, and the opportunity to make a lasting impact on a leading Indian company. We invite you to take the first step towards a fulfilling career and apply today!

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