Position title
Meesho Recruitment 2024 - Job Alert - Customer Care Associate Posts
Job Location
India
Remote work from: India




Base Salary
USD.15,000-USD.21,500 Per month
Qualifications

12th pass/Graduate

Employment Type
Full-time





Description

Meesho Recruitment 2024

We are seeking passionate and customer-centric individuals to join our growing team as Customer Care Associates. In this role, you will be the face of Meesho, interacting with customers through various channels to resolve their queries, provide information, and ensure a positive experience.

Responsibilities:

  • Respond to customer inquiries and complaints:
    • Answer calls, emails, and chat messages promptly and professionally.
    • Understand customer concerns and identify the root cause of their issues.
    • Provide accurate and helpful information about Meesho products, policies, and procedures.
    • Offer solutions and resolutions to customer problems in a timely and courteous manner.
  • Maintain positive customer relationships:
    • Build rapport with customers and demonstrate empathy and understanding.
    • De-escalate situations and resolve conflict effectively.
    • Provide personalized service and exceed customer expectations.
  • Contribute to process improvement:
    • Identify areas for improvement in customer service processes.
    • Generate and share feedback with the team to improve efficiency and effectiveness.
    • Adhere to company policies and procedures to maintain high-quality service standards.




Meesho Jobs Near Me

Skills:

  • Excellent communication and interpersonal skills:
    • Clear and concise written and verbal communication.
    • Active listening and problem-solving skills.
    • Ability to build rapport and connect with customers.
    • Empathy and understanding of customer needs and perspectives.
  • Technical proficiency:
    • Proficient in computer skills (Microsoft Office Suite).
    • Ability to navigate internal systems and tools effectively.
    • Familiarity with social media platforms is a plus.
  • Organizational and time management skills:
    • Ability to prioritize tasks and meet deadlines.
    • Strong attention to detail and accuracy.
    • Multitasking skills and ability to work in a fast-paced environment.
Important Links

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Date posted
December 30, 2023
Valid through
August 31, 2024
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Position: Meesho Recruitment 2024 - Job Alert - Customer Care Associate Posts

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