Meesho Recruitment 2024

We are seeking passionate and customer-centric individuals to join our growing team as Customer Care Associates. In this role, you will be the face of Meesho, interacting with customers through various channels to resolve their queries, provide information, and ensure a positive experience.

Responsibilities:

• Respond to customer inquiries and complaints:
  • Answer calls, emails, and chat messages promptly and professionally.
  • Understand customer concerns and identify the root cause of their issues.
  • Provide accurate and helpful information about Meesho products, policies, and procedures.
  • Offer solutions and resolutions to customer problems in a timely and courteous manner.
• Maintain positive customer relationships:
  • Build rapport with customers and demonstrate empathy and understanding.
  • De-escalate situations and resolve conflict effectively.
  • Provide personalized service and exceed customer expectations.
• Contribute to process improvement:
  • Identify areas for improvement in customer service processes.
  • Generate and share feedback with the team to improve efficiency and effectiveness.
  • Adhere to company policies and procedures to maintain high-quality service standards.