Meesho Recruitment 2024

We are seeking a customer-centric and empathetic Help Desk Representative to join our dynamic team at Meesho, India's leading e-commerce platform for small businesses and individuals. As a Help Desk Representative, you will play a vital role in providing exceptional customer support to our valued users by resolving their inquiries, addressing their concerns, and ensuring their satisfaction with our platform. You will be responsible for handling a high volume of incoming inquiries through various channels, including phone, email, and chat.

Responsibilities:

1. Handle incoming customer inquiries promptly, professionally, and courteously through various channels, including phone, email, and chat.
2. Actively listen to and understand customer concerns, identify the root cause of their issues, and provide accurate and helpful solutions.
3. Escalate complex or unresolved issues to senior team members for further assistance.
4. Document customer interactions and maintain accurate records for future reference.
5. Provide product training and guidance to new users to ensure a smooth onboarding experience.
6. Gather feedback from customers to identify areas for improvement and contribute to the continuous enhancement of our customer support services.