Position title
Meesho Recruitment 2024 - Free Job Alerts - Help Desk Representative Post
Job Location
India
Remote work from: IND




Base Salary
USD.12,000-USD.18,500 Per month
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Meesho Recruitment 2024

We are seeking a customer-centric and empathetic Help Desk Representative to join our dynamic team at Meesho, India's leading e-commerce platform for small businesses and individuals. As a Help Desk Representative, you will play a vital role in providing exceptional customer support to our valued users by resolving their inquiries, addressing their concerns, and ensuring their satisfaction with our platform. You will be responsible for handling a high volume of incoming inquiries through various channels, including phone, email, and chat.

Responsibilities:

  1. Handle incoming customer inquiries promptly, professionally, and courteously through various channels, including phone, email, and chat.
  2. Actively listen to and understand customer concerns, identify the root cause of their issues, and provide accurate and helpful solutions.
  3. Escalate complex or unresolved issues to senior team members for further assistance.
  4. Document customer interactions and maintain accurate records for future reference.
  5. Provide product training and guidance to new users to ensure a smooth onboarding experience.
  6. Gather feedback from customers to identify areas for improvement and contribute to the continuous enhancement of our customer support services.




Meesho Jobs Near Me

Skills

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers and handle challenging situations calmly and professionally.
  2. Strong problem-solving and analytical skills, with the ability to identify the root cause of customer issues and provide effective solutions.
  3. Exceptional customer service orientation, with a genuine passion for helping others and ensuring customer satisfaction.
  4. Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  5. Ability to work independently and as part of a team in a fast-paced environment.
Important Links

Find the Link in Apply Now Button



Date posted
December 14, 2023
Valid through
March 31, 2024
Close modal window

Position: Meesho Recruitment 2024 - Free Job Alerts - Help Desk Representative Post

Thank you for submitting your application. The company will contact you shortly!

For Immediate Response please Apply From the ‘APPLY NOW button.