Position title
Meesho Careers - Online Jobs - Jobs Near Me - Customer Care Associate Post
Job Location
India
Remote work from: India




Base Salary
USD.15,000-USD.19,500 Per month
Qualifications

12th/Graduate

Employment Type
Full-time





Description

Meesho Careers

We are seeking a passionate and empathetic Customer Care Associate to join our growing team. In this role, you will play a key role in providing exceptional customer service and resolving their queries promptly and efficiently.

Responsibilities:

  • Handle customer inquiries and complaints through various channels (phone, email, chat).
  • Provide accurate and timely information about Meesho's products, services, policies, and procedures.
  • Resolve customer issues to their satisfaction, aiming for a first-call resolution rate.
  • Escalate complex issues to the appropriate teams for further resolution.
  • Maintain accurate and detailed records of customer interactions.
  • Identify and suggest improvements to customer service processes.




Meesho Jobs Near Me

Skills

  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong problem-solving and analytical skills.
  • Ability to empathize with customers and de-escalate tense situations.
  • Excellent time management and organizational skills.
  • Proficiency in Microsoft Office Suite.
  • Working knowledge of e-commerce processes and best practices (freshers are welcome to apply).
Important Links

Find the Link in Apply Now Button



Date posted
January 15, 2024
Valid through
August 31, 2024
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Position: Meesho Careers - Online Jobs - Jobs Near Me - Customer Care Associate Post

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