Meesho Careers

We are seeking a passionate and empathetic Customer Care Executive to join our growing team. In this role, you will play a key role in providing exceptional customer service and resolving their queries promptly and efficiently.

Responsibilities:

• Handle customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate and timely information about Meesho's products, services, policies, and procedures.
• Resolve customer issues to their satisfaction, aiming for a first-call resolution rate.
• Escalate complex issues to the appropriate teams for further resolution.
• Maintain accurate and detailed records of customer interactions.
• Identify and suggest improvements to customer service processes.

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Skills

• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to empathize with customers and de-escalate tense situations.
• Excellent time management and organizational skills.
• Proficiency in Microsoft Office Suite.
• Working knowledge of e-commerce processes and best practices (freshers are welcome to apply).

   

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