Position title
Help Desk Executive Post - Flipkart Recruitment - Fast Job
Job Location
India
Remote work from: India




Base Salary
USD.15-USD.21 Per hour
Qualifications

12th pass, Graduate

Employment Type
Full-time





Description

Flipkart Recruitment

As a Help Desk Executive at Flipkart, you will play a crucial role in ensuring exceptional customer service by providing prompt and effective resolution to customer inquiries and concerns. You will be the first point of contact for customers seeking assistance with their orders, account inquiries, or product-related questions. Your empathy, problem-solving skills, and dedication to customer satisfaction will be instrumental in maintaining Flipkart's reputation for providing a seamless and delightful customer experience.

Flipkart Careers

Responsibilities:

  • Respond to customer inquiries and concerns promptly and professionally: Handle customer interactions via phone, email, chat, and social media, providing timely and accurate responses to their questions, requests, and complaints.

  • Resolve customer issues effectively: Employ active listening and problem-solving skills to identify the root cause of customer issues and provide solutions that meet their needs. Escalate complex issues to Team Leads or relevant departments for further assistance.

  • Gather and provide accurate product information: Stay up-to-date on Flipkart's product offerings, policies, and procedures to provide accurate and consistent information to customers.

  • Maintain detailed records of customer interactions: Document customer interactions, including issue details, resolution steps, and customer feedback, to maintain accurate records and ensure consistent support.

  • Contribute to continuous improvement: Actively participate in feedback sessions, share customer insights, and suggest process improvements to enhance the customer support experience.




Flipkart Jobs Near Me

Skills

  • Excellent communication and interpersonal skills: Ability to communicate effectively with customers, both verbally and in writing, demonstrating empathy, patience, and professionalism.

  • Problem-solving and analytical skills: Ability to quickly identify the root cause of customer issues, analyze information, and formulate effective solutions.

  • Customer service orientation: Passion for providing exceptional customer service, prioritizing customer satisfaction, and going the extra mile to exceed customer expectations.

  • Strong technical aptitude: Familiarity with computers, internet navigation, and customer support software.

  • Attention to detail and accuracy: Ability to maintain accurate records, follow instructions precisely, and provide error-free communication.

Important Links

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Date posted
January 17, 2024
Valid through
August 31, 2024
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Position: Help Desk Executive Post - Flipkart Recruitment - Fast Job

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