Flipkart Recruitment

Flipkart Careers

Responsibilities:

• Customer Support:
  • Respond promptly and effectively to customer inquiries through various channels, including phone, email, chat, and social media.
  • Address customer concerns and complaints professionally and empathetically, ensuring their satisfaction.
  • Provide accurate information on products, services, orders, and policies.
  • Resolve issues and find solutions to meet customer needs.
• Order Management:
  • Assist customers with order tracking, returns, and cancellations.
  • Address order-related issues and provide updates to customers.
  • Ensure smooth order fulfillment and delivery.
• Relationship Building:
  • Build rapport and trust with customers, fostering positive relationships.
  • Go above and beyond to exceed customer expectations and create a positive brand experience.
  • Collect and share valuable customer feedback to improve services and processes.