Flipkart Recruitment 2023

Flipkart, India's leading e-commerce marketplace, is seeking a customer-centric and empathetic Customer Support Staff to join our team. As a Customer Support Staff, you will play a pivotal role in ensuring our customers have a seamless and delightful shopping experience. You will be responsible for handling a high volume of inquiries, complaints, and feedback through various channels, including phone, email, and chat. Your empathy, problem-solving skills, and dedication to customer satisfaction will be instrumental in upholding Flipkart's reputation for exceptional customer service.

Flipkart Careers

Responsibilities:

• Respond promptly and professionally to customer inquiries, complaints, and feedback via phone, email, and chat
• Actively listen to customer concerns and identify the root cause of their issues
• Provide accurate and helpful information to customers, ensuring they understand Flipkart's products, services, and policies
• Resolve customer issues efficiently, working towards a satisfactory resolution for each customer
• Document customer interactions and maintain accurate records
• Escalate complex issues to Team Lead or Supervisor as needed
• Proactively identify and address potential customer issues to prevent escalation