12th pass, Graduate
Flipkart Recruitment 2023
As a Help Desk Executive at Flipkart, you will play a crucial role in ensuring exceptional customer service by providing prompt and effective resolution to customer inquiries and concerns. You will be the first point of contact for customers seeking assistance with their orders, account inquiries, or product-related questions. Your empathy, problem-solving skills, and dedication to customer satisfaction will be instrumental in maintaining Flipkart's reputation for providing a seamless and delightful customer experience.
Flipkart Careers
Responsibilities:
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Respond to customer inquiries and concerns promptly and professionally: Handle customer interactions via phone, email, chat, and social media, providing timely and accurate responses to their questions, requests, and complaints.
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Resolve customer issues effectively: Employ active listening and problem-solving skills to identify the root cause of customer issues and provide solutions that meet their needs. Escalate complex issues to Team Leads or relevant departments for further assistance.
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Gather and provide accurate product information: Stay up-to-date on Flipkart's product offerings, policies, and procedures to provide accurate and consistent information to customers.
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Maintain detailed records of customer interactions: Document customer interactions, including issue details, resolution steps, and customer feedback, to maintain accurate records and ensure consistent support.
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Contribute to continuous improvement: Actively participate in feedback sessions, share customer insights, and suggest process improvements to enhance the customer support experience.
