Flipkart Recruitment 2023

Flipkart is looking for a passionate and customer-oriented Customer Support Analyst to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-line and second-line customer support to Flipkart customers, resolving their issues promptly and efficiently.

Flipkart Careers

Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat
• Troubleshoot and resolve customer issues
• Provide information on Flipkart products and services
• Escalate unresolved issues to the next level of support
• Analyze customer feedback and trends to identify areas for improvement
• Develop and implement customer support best practices
• Train and mentor new customer support representatives