Flipkart Recruitment 2023-24

Flipkart, India's leading e-commerce platform, seeks passionate and customer-focused individuals to join our dynamic Call Center team as Representatives. In this exciting role, you will be the voice of Flipkart, providing exceptional customer service to millions of our valued customers. You will actively listen to their queries and concerns, resolve their issues efficiently, and exceed their expectations, building strong relationships and ensuring a positive brand experience.

Flipkart Careers

Responsibilities:

• Respond to customer inquiries: Address customer inquiries and concerns via phone, email, and chat, actively listening and understanding their needs and issues.
• Provide accurate and timely solutions: Utilize your knowledge of Flipkart products, services, and policies to resolve customer issues efficiently and effectively.
• Offer proactive support: Identify potential customer issues and proactively offer solutions before they escalate.
• Escalate complex issues: Escalate complex issues to the appropriate channels and follow up for timely resolution.
• Maintain accurate records: Document all interactions with customers and maintain accurate records for future reference and analysis.