Position title
Customer Service Representative Post - All India Jobs - Flipkart Job Change
Job Location
India
Remote work from: IND




Base Salary
USD.16-USD.22 Per hour
Qualifications

12th, Graduate

Employment Type
Full-time





Description

Customer Service Representative Post

At Flipkart, we're committed to providing our customers with a seamless and enjoyable shopping experience. As a Customer Service Representative, you'll play a vital role in achieving that goal. You'll be the first point of contact for our vast customer base, addressing their inquiries, resolving their concerns, and ensuring their satisfaction.

Flipkart Careers

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Proactively research and troubleshoot customer issues related to orders, returns, payments, and account management.
  • Clearly explain Flipkart policies and procedures while providing exceptional customer service.
  • Work collaboratively with internal teams to ensure swift resolution of customer concerns.
  • Maintain accurate records of customer interactions and document resolutions effectively.

   

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Skills:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Active listening skills to effectively understand customer needs and concerns.
  • Strong problem-solving skills to identify and resolve customer issues efficiently.
  • Proficiency in computer applications, including MS Office Suite and Flipkart internal tools.
  • Ability to work independently and manage time effectively in a fast-paced environment.

 

 

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Important Links

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Date posted
March 8, 2024
Valid through
August 31, 2024
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Position: Customer Service Representative Post - All India Jobs - Flipkart Job Change

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