Flipkart Recruitment

In this exciting role, you will play a crucial role in ensuring our customers have a positive and seamless experience while shopping on Flipkart. You will be the first point of contact for a diverse range of customer inquiries, providing prompt and accurate information, resolving issues effectively, and exceeding expectations. You will be a key part of the team contributing to Flipkart's commitment to exceptional customer service.

Flipkart Careers

Responsibilities:

Respond to customer inquiries: Address customer queries received through various channels, including phone calls, emails, chat, and social media. Understand their concerns, provide accurate information and solutions, and escalate complex issues as needed.
Resolve customer concerns: Work collaboratively with customers to resolve their issues efficiently and effectively, ensuring their satisfaction. This may involve order tracking, product information assistance, returns and refunds processing, and troubleshooting technical difficulties.
Maintain positive customer relationships: Build rapport with customers, actively listen to their needs, and provide solutions with a friendly and helpful demeanor, ensuring a positive and memorable customer experience.