Position title
Customer Care Agent Post - Flipkart Free Job Alerts - Flipkart Job Change
Job Location
India
Remote work from: IND




Base Salary
USD.16-USD.22 Per hour
Qualifications

12th, Graduate

Employment Type
Full-time





Description

Customer Care Agent Post

As a Customer Care Agent, you'll be the friendly voice and helping hand for millions of Flipkart customers. You'll answer their questions, address their concerns, and ensure they have a smooth and satisfying shopping experience. Your empathy, problem-solving skills, and product knowledge will be key in building brand loyalty and driving positive customer experiences.

Flipkart Careers

Responsibilities:

  • Be a customer champion: Actively listen to customer queries, understand their needs, and provide prompt and accurate solutions across various channels like phone, chat, and email.
  • Become a Flipkart expert: Gain in-depth knowledge of Flipkart's products, services, policies, and processes to confidently answer questions and offer informed recommendations.
  • Navigate diverse situations: Efficiently handle a wide range of inquiries, from order issues and returns to product troubleshooting and account management.
  • Go the extra mile: Take initiative to exceed customer expectations by providing personalized attention and proactive resolutions.
  • Collaborate effectively: Work closely with colleagues across departments to ensure seamless customer service across the board.
  • Embrace technology: Utilize Flipkart's innovative tools and resources to streamline processes and deliver efficient support.

   

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Skills:

  • Excellent communication skills: Articulate clearly, actively listen, and build rapport with customers from diverse backgrounds.
  • Problem-solving prowess: Analyze situations, identify root causes, and develop effective solutions to complex customer issues.
  • Technical aptitude: Comfortable using computers and navigating various software applications.
  • Customer-centric mindset: Passionate about exceeding expectations and building positive relationships.
  • Strong work ethic: Highly motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.

 

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Important Links

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Date posted
February 15, 2024
Valid through
August 31, 2024
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Position: Customer Care Agent Post - Flipkart Free Job Alerts - Flipkart Job Change

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