Axis Bank Recruitment 2023

The Customer Care Agent (Fresher) is responsible for providing excellent customer service and resolving customer inquiries. This includes tasks such as answering phone calls, responding to emails and chats, and processing customer requests. This is an entry-level position that offers the opportunity to learn about customer care principles and practices and gain experience in a leading Indian bank.

Responsibility

• Answer phone calls and respond to emails and chats from customers
• Resolve customer inquiries and provide assistance with banking products and services
• Process customer requests, such as account openings, transfers, and withdrawals
• Escalate complex issues to more experienced team members
• Maintain a positive and professional attitude at all times