Amul Recruitment

Amul is seeking a dedicated and customer-focused Customer Care Associate to join our growing team. As a Customer Care Associate, you will play a vital role in ensuring our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues promptly and efficiently, and maintaining a positive and professional image of Amul.

Amul Careers

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Respond promptly and effectively to customer inquiries, complaints, and feedback
• Resolve customer issues in a timely and efficient manner
• Provide accurate and up-to-date information about Amul products and services
• Maintain a positive and professional demeanor at all times
• Escalate unresolved issues to the next level of support
• Track and report on customer satisfaction metrics

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Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in using computers and customer relationship management (CRM) software
• Ability to handle stressful situations and maintain composure under pressure
• Patience and empathy for dealing with a diverse range of customers

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)

   

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