Amazon Recruitment

We are seeking a highly motivated and customer-centric individual to join our team as a Call Center Representative. In this role, you will be responsible for providing exceptional customer service to Amazon customers through phone, email, and chat. You will handle customer inquiries, resolve issues, and provide product information. You will also be responsible for escalating complex issues to the appropriate team.

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Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate and up-to-date product information on Amazon's products and services.
• Address customer concerns and resolve issues promptly and effectively.
• Escalate complex issues to the appropriate team for further resolution.
• Maintain a positive and helpful attitude at all times, fostering a strong sense of customer satisfaction.
• Adhere to Amazon's customer service policies and procedures.

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Skills:

• Patience and empathy
• Strong interpersonal skills
• Ability to work under pressure and meet deadlines
• Ability to maintain confidentiality and discretion in all matters

   

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