Amazon Recruitment 2023

Amazon Customer Service Specialists are the front line of our customer support team. They are responsible for providing a world-class customer experience to our customers, from the moment they contact us to the moment their issue is resolved. Customer Service Specialists must be knowledgeable about Amazon products and services, and they must be able to quickly and accurately resolve customer issues. They must also be excellent communicators and have a strong customer focus.

Amazon Careers

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Investigate and resolve customer issues
• Provide customers with information about Amazon products and services
• Educate and train new Customer Service Specialists
• Escalate complex issues to the appropriate team