Amazon Recruitment

Amazon is looking for a passionate and customer-oriented Customer Service Trainee to join our growing team. The ideal candidate will be a highly motivated and results-oriented individual with excellent customer service and communication skills. You will be responsible for providing first-line customer support to Amazon customers, resolving their issues promptly and efficiently.

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Responsibilities

• Respond to customer inquiries and complaints via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide information on Amazon products and services
• Escalate unresolved issues to the next level of support
• Maintain and update customer records
• Track and report on customer satisfaction

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Skills

• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer relationship management (CRM) software
• Knowledge of Amazon products and services (a plus)

Qualifications

• High school diploma or equivalent
• 1+ year of experience in customer service (a plus)

   

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